The Joint Admissions and Matriculation Board (JAMB) has introduced a controlled process for candidates who have genuinely lost access to their registered phone numbers or email addresses to update their details.
JAMB announced the policy change on Monday through its official X account, saying the service commenced on September 21, 2026.
The board said the service is available only at designated JAMB Computer-Based Test (CBT) centres, including state offices where applicable.
According to JAMB, the measure is intended for candidates who have genuine cases involving the loss of access to their registered GSM numbers, email addresses, or both.
Candidates seeking to use the service will be required to undergo strict identity and biometric verification.
“Please note: The service can be accessed only once and is subject to strict identity and biometric verification,” JAMB said.
The board urged candidates to use only designated JAMB centres and avoid unauthorised persons or channels when seeking to update their registered details.
“For your security, use only designated JAMB centres and avoid unauthorised persons or channels,” it said.
JAMB said the announcement was part of its JCARE and JAMB Updates initiatives.
Under the new policy, eligible candidates can request an update of their registered GSM number, email address, or both through designated centres.
However, JAMB stressed that the service can be accessed only once and remains subject to identity and biometric verification.
