Ikeja Electric Plc has commenced refunds to customers who previously paid for electricity meters under the Meter Asset Provider programme.
The company disclosed this during its September virtual stakeholder engagement, a monthly platform for educating customers, providing operational updates and addressing issues affecting service delivery.
In a statement, Ikeja Electric said eligible customers would receive their refunds as credits applied to their vending transactions over the approved refund period.
“Customers can monitor their refund status online using their meter number or account number. The refund dashboard provides details including the meter cost, refund count, monthly refund amount, total refund received and last refund date, as well as the applicable refund token sent to the customer’s registered phone number or email address,” the statement said.
The company advised customers with concerns about their Meter Asset Provider refunds to use its official complaint channels or visit the nearest undertaking office for assistance.
Ikeja Electric also used the engagement to warn customers against engaging unauthorised electricians, following recent incidents involving fatalities linked to unsafe electrical work.
Speaking during the session, the company’s Head of Quality, Health, Safety and Environment, Olaniyi Olayiwola, cautioned customers against allowing unqualified or unauthorised persons to climb Ikeja Electric poles, work on power lines, tamper with electrical installations or carry out illegal connections.
He said recent incidents had resulted in the deaths of individuals attempting to undertake unauthorised electrical activities on or around the company’s network.
“Please do not engage electricians to climb Ikeja Electric poles. If you see someone carrying out unsafe activities around our infrastructure, kindly report to us,” Olayiwola said.
He urged customers not to intervene directly when they observe unsafe electrical activities, but instead to contact Ikeja Electric through its designated safety emergency channels.
Olayiwola also urged customers and communities to maintain adequate clearance around high-voltage power lines, noting that encroachment on electricity infrastructure and inadequate right-of-way remained significant safety risks.
On customer engagement, the company’s Head of Corporate Communications, Kingsley Okotie, urged customers to rely on its official communication and complaint channels for accurate information and timely resolution of concerns.
“Our engagement with customers goes beyond providing information. It is about ensuring that our customers have the knowledge and channels they need to stay safe, seek assistance and get their concerns properly addressed,” Okotie said.
