The Nigerian Civil Aviation Authority (NCAA) has initiated enforcement actions against five airlines—two international and three domestic operators—for a range of violations under Part 19 of the NCAA regulations.
The violations include failure to process refunds within the required time frame, lack of responsiveness to NCAA directives, issues with missing or manhandled luggage, short-landed baggage, as well as delayed and canceled flights.
NCAA spokesman Michael Achimugu revealed this information to journalists during a briefing at the Authority’s corporate headquarters in Abuja on Tuesday.
He explained that while airlines are not always at fault for flight disruptions, NCAA regulations clearly outline the actions airlines must take during such events. Non-compliance with these rules results in sanctions of varying degrees.
Achimugu also reminded the public of the NCAA’s recent warning regarding the importance of airlines adhering to refund timelines. Specifically, refunds for online ticket purchases must be processed within 14 days, and immediate cash refunds are required for tickets bought with cash.
The ongoing disruptions during this yuletide season have led to an increase in passenger complaints regarding delays and cancellations. However, Achimugu defended the airlines in many cases, citing the harmattan season, which is known for poor visibility and often necessitates flight cancellations.
He emphasized that such cancellations fall under force majeure, meaning the airlines are not liable for compensation in these circumstances.
“The enforcement action being taken today targets cases where the airline is found to be at fault,” Achimugu clarified. “Further actions are expected in the near future.”
Additionally, he confirmed that the NCAA would be summoning the chief executives of all airlines this week to discuss the ongoing flight disruptions and regulatory violations.
Though Achimugu refrained from naming the airlines involved in today’s sanctions, sources within the Authority have disclosed that they include Ethiopian Airways, Royal Maroc Airways, Arik Air, Aero Contractors, and Air Peace.
