Ikeja Electric has apologised to customers on some Band A feeders within its franchise area after failing to meet the minimum daily electricity supply requirement of 20 hours on November 3 and 4, 2026.
The electricity distribution company disclosed this in a notice published on its official X account, @IkejaElectric, on Thursday.
In the statement, the company expressed regret over its inability to deliver the required minimum service level to customers on the affected feeders during the two-day period.
“Dear esteemed customer, we apologise for falling short of the expected minimum service level of 20 hours on the Band A feeders below for November 3rd and 4th, 2026,” the company stated.
The shortfall means affected Band A customers did not receive the minimum electricity supply hours guaranteed under the service-based tariff structure.
Under the regulated electricity tariff system, Band A customers are entitled to a minimum of 20 hours of power supply daily.
The latest apology comes amid recurring complaints of inadequate electricity supply by some Band A customers on the Ikeja Electric network.
However, the company did not provide further details in the notice on the specific feeders affected or the reasons for the supply shortfall.
Ikeja Electric apologised for the inconvenience caused and assured customers of its concern over the disruption.
In a separate public safety advisory, Ikeja Electric cautioned residents against trading, constructing buildings or erecting structures beneath or close to electricity transmission lines, warning that such activities could endanger lives and property.
The company urged members of the public to observe the recommended safety clearance around electricity infrastructure, describing power line corridors as high-risk areas.
It warned that activities carried out too close to electrical installations could expose individuals and entire communities to serious safety hazards.
The electricity distribution company specifically advised residents against using areas beneath power lines for trading, construction or other activities that could compromise public safety.
“Stay clear. Stay safe. Your life matters!” the company advised.
Ikeja Electric also encouraged members of the public to use its dedicated communication channels for safety guidance and further enquiries.
The company reiterated the need for strict compliance with safety precautions around electricity infrastructure to prevent accidents and protect lives and property.
