The Joint Admissions and Matriculation Board (JAMB) has introduced a process allowing candidates who have lost access to their registered phone numbers or email addresses to update their details on the JAMB portal.
The examination body announced the development in a video shared on its X handle on Wednesday, outlining the steps candidates must follow to access the service.
The move follows complaints from candidates who said they were unable to change the phone numbers or email addresses linked to their JAMB profiles. Some reported being unable to receive examination result notifications on their phones or access their profiles using their registered email addresses.
“Candidates who lost their SIM card can now swap it with a new one. And those who also lost access to their email addresses on the JAMB portal can now change to a new one,” the board said.
Steps to change your phone number or email address on JAMB portal
JAMB said candidates who have genuinely lost access to their registered SIM cards or email addresses should follow these steps:
- Obtain a court affidavit
Affected candidates should visit a High Court and obtain an affidavit supporting their request for a SIM swap or email address change. - Log into JAMB e-Facility
After obtaining the affidavit, candidates should log into their JAMB e-Facility profile. - Select ‘Penalties’
From the e-Facility menu, select “Penalties.” - Select ‘SIM Swap/Email Change’
Under the Penalties menu, select “SIM Swap/Email Change Penalty Payment.” - Pay the prescribed fee
Candidates should pay the prescribed fee for the service through the JAMB portal. - Visit a designated JAMB office
After making the payment, candidates should proceed to the nearest designated JAMB office to complete the process.
JAMB said the service is available only at designated JAMB PTC/PRC Centres.
- Provide your profile code and existing GSM number
At the JAMB office, candidates will be required to provide their profile code and existing GSM number. - Complete biometric verification
The affected candidate will undergo biometric verification as part of the process. - Upload the court affidavit
JAMB said a scanned copy of the court affidavit will also be uploaded to complete the process.
Who can use the service?
JAMB said the service is intended for candidates with genuine cases involving loss of access to their registered GSM numbers or email addresses.
The board also said the service can be accessed only once. Candidates are therefore advised to ensure that all information provided during the process is accurate before submitting their request.
