Air Peace has offered lawyer and human rights activist Inibehe Effiong a 25 per cent discount on a one-way ticket on any of its domestic routes as compensation for a delayed Lagos-Enugu flight, following a directive by the Nigeria Civil Aviation Authority.
Effiong disclosed the offer in a post on X on Wednesday, sharing a copy of an email he received from the airline’s call centre.
In the email seen by our correspondent, Air Peace apologised for the disruption of flight P47100 from Lagos to Enugu on September 21, 2026, and said it had approved a discounted ticket, excluding taxes, as compensation for the inconvenience caused.
“To claim the ticket, please send an email to callcenter@flyairpeace.com with your old booking reference, scanned copy of your travel passport, and details of your new flight itinerary (route, date and time),” the airline stated.
It said the offer would remain valid for six months from the date of the email, excluding the period between December 15, 2026 and January 15, 2027.
The Telegraph had earlier reported that the NCAA directed Air Peace to compensate Effiong and other affected passengers after a preliminary investigation found that the airline had sent them an incorrect notification ahead of the flight, which was scheduled to depart Lagos for Enugu at 6:45am on Monday.
Effiong had accused the airline of irresponsibility, saying he arrived at Terminal One of the Murtala Muhammed Airport at about 5:50am for the flight, only to be asked, along with other passengers, to wait before the departure was eventually pushed back to 4:50pm.
He said the disruption caused him to miss a scheduled court appearance in Enugu State.
The NCAA Director of Public Affairs and Consumer Protection, Michael Achimugu, subsequently confirmed that the delay was a ripple effect of an earlier disruption on Sunday night.
Achimugu directed the airline to compensate the affected passengers in accordance with Part 19 of the NCAA Regulations 2023.
Effiong criticises airline’s service
Reacting to the compensation offer, Effiong said the gesture did not address what he described as the airline’s recurring poor service.
“This modest effort by Air Peace to assuage me and other aggrieved passengers should not detract from the fundamental issue, namely: the perennial lackluster, arrogant and frustrating attitude of the company,” he said in a post on X.
Effiong commended Achimugu and the NCAA for their swift response but called for stronger regulations to protect the rights of air passengers.
“While the swift response of Mike Achimugu and NCAA in this case are commendable, there is no doubt that we need a stiffer and stronger regulatory framework in the aviation industry to protect the rights of air passengers,” he said.
