Telecommunications company 9mobile has dismissed as false and misleading rumors suggesting a potential shutdown of its operations in Nigeria.
In a statement released on Friday in Lagos, the company assured its customers that the claims were entirely baseless and aimed at causing unnecessary panic among its loyal subscribers.
“We are aware that some customers have recently encountered issues, particularly with Mobile Number Portability (MNP), a service that allows users to switch networks seamlessly,” the statement read. “We want to clarify that 9mobile has never restricted customers from porting to other networks.”
The company emphasized its commitment to complying with industry regulations and providing fair, transparent, and customer-centric services.
A temporary technical issue, which affected Mobile Number Portability services, has largely been resolved, 9mobile explained. While some minor delays might persist due to ongoing system optimizations, the company is actively working to ensure a smoother experience for its users.
“As a proudly Nigerian brand, we embody the resilient spirit of our people and remain committed to overcoming challenges,” the statement continued. “We acknowledge the temporary service disruptions some customers may have experienced in different locations. These disruptions are part of a broader effort to modernize our infrastructure and enhance overall service quality.”
The company also noted that its ongoing investments in network upgrades and service expansion would soon bring significant improvements, ensuring reliable connectivity for individuals, businesses, and communities.
Despite the challenges, 9mobile expressed confidence in the progress being made and reaffirmed its commitment to providing exceptional service, keeping subscribers connected to endless opportunities.
NAN
