Kenya Airways has issued an apology to the Nigerian Civil Aviation Authority (NCAA) for the mistreatment of Nigerian passenger Gloria Omisore and for issuing a misleading statement about the incident.
The apology came after a meeting between the airline’s management and NCAA officials in Abuja yesterday. Michael Achimugu, the NCAA’s Director of Consumer Protection and Public Affairs, confirmed this in a post on his official X handle.
“They have apologized for the obfuscation of facts in their earlier statement. They also acknowledged that, whether a phone call was made or not, it was the airline’s responsibility to address the issue before allowing the passenger to board the flight from Lagos,” Achimugu wrote. He emphasized that his role is to protect the interests of all aviation stakeholders, including both passengers and airlines, while enforcing civil aviation regulations.
Achimugu also stated that he had insisted Kenya Airways issue a public apology to both Omisore and the NCAA. Following the meeting, the airline released an updated statement that accurately reflected the events that occurred in Nairobi.
The meeting was attended by Kenya Airways’ Country Manager, James Nganga; Station Manager, Eric Mukira; and Duty Manager, Ezenwa Ehumadu.
