The Corporate Affairs Commission (CAC) has announced that its newly launched Artificial Intelligence (AI)-powered business registration portal is now processing over 11,000 transactions daily, marking a significant leap in service delivery since the platform went live on June 30, 2025.
In a statement shared via its official X (formerly Twitter) handle on Sunday, the Commission acknowledged ongoing technical challenges but assured users that steps are being taken to resolve issues related to identity verification and payment processing, particularly those raised by members of the legal community.
Highlighting early successes, the CAC noted that once a director’s National Identification Number (NIN) is verified, registration certificates can now be issued within 30 minutes. The portal also enables users to test multiple business names without upfront payment, a move aimed at reducing entry barriers for aspiring entrepreneurs.
“You can’t compare AI with humans for service delivery. We now handle over 11,000 cases daily,” the Commission said.
“Just last Friday, we received 8,000 name reservation requests, all processed the same day. That would have taken up to two weeks manually. Automation through intelligence is not only necessary, it’s a change we must embrace.”
Despite the gains, CAC attributed most of the ongoing disruptions to its dependence on external systems. It cited prolonged downtime on the National Identity Management Commission (NIMC) portal, which has stalled automatic NIN confirmations.
Similarly, the Commission flagged intermittent outages on the REMITA payment gateway, which have affected fee collections. Stamp duty remittances have also been affected whenever the ProTax platform is offline.
To address these issues, the CAC said it has requested Treasury approval to integrate an alternative payment channel, ensuring service continuity when REMITA is unavailable.
On the security front, the CAC stated it has introduced one-time passwords (OTPs) for every transaction, enhancing protection against unauthorised access and ensuring the integrity of company filings.
Additionally, a newly launched help desk portal now handles approximately 3,000 complaint emails daily, allowing for real-time feedback, issue resolution, and system refinement. The Commission also confirmed that software patches are being rolled out regularly to address bugs and restore affected services, with full system stability expected soon.
“The Commission is not unmindful of the fact that transitions come with challenges,” the statement concluded. “With valuable feedback from stakeholders, we are confident in delivering better-quality and more efficient services.”
