Some subscribers of MTN Nigeria have begun receiving airtime credits as compensation for poor quality of service experienced in January 2026.
Messages seen by The Telegraph show notifications sent to affected users, including: “Dear Customer, your account has been credited with N341 airtime for quality of service issues in January 2026. Thank you for your understanding.”
However, subscribers reported varying compensation amounts, with credits ranging from N20 to N91, while others received higher amounts such as N341.
It remains unclear whether all affected customers have received the compensation or how many subscribers are eligible for the reimbursement.
The development follows regulatory directives requiring telecom operators to address complaints over poor network performance and comply with quality-of-service standards, including compensating affected users where necessary.
MTN had previously stated that it would comply with regulatory requirements and continue investing in network infrastructure to improve service quality across its coverage areas.
Details regarding the total number of affected subscribers and the criteria used for determining compensation have not yet been disclosed.
