The Dangote Petroleum Refinery has suspended self-collection of petroleum products from its facility, effective Thursday, September 18, 2025, as part of an operational shift aimed at streamlining its distribution process.
The suspension was communicated in an internal email sent to marketing partners, signed by the refinery’s Group Commercial Operations Department. In the notice, the refinery also instructed marketers to immediately halt all payments related to active Product Fulfillment Instructions (PFIs) for self-collection, warning that any such payments made after the effective date would not be honoured.
“Effective 18th September 2025, Dangote Petroleum Refinery and Petrochemicals FZE has placed all self-collection gantry sales on hold until further notice,” the message read.
“All payments related to active PFIs for self-collection are also to be placed on hold. Please note that any payment made after this date will not be honoured.”
The company described the move as an operational adjustment designed to improve efficiency and reduce logistical issues. It urged both existing and newly onboarded marketers to transition to its Free Delivery Scheme, which remains fully operational and promises direct shipment of products to retail stations.
“We encourage all active and newly onboarded customers to register for the DPRP Free Delivery Scheme, which offers a seamless delivery experience to your station,” the refinery stated.
Dangote Refinery also expressed regret over any inconvenience caused, assuring partners of its commitment to improving service delivery.
“We sincerely apologise for any inconvenience this may cause and appreciate your understanding as we implement this adjustment,” the statement added.
The development comes amid ongoing tensions between Dangote Refinery, the Nigeria Union of Petroleum and Natural Gas Workers (NUPENG), and the Depot and Petroleum Products Marketers Association of Nigeria (DAPPMAN).
NUPENG has accused the refinery of resisting efforts to unionise its truck drivers, despite a government-mediated agreement, while DAPPMAN has criticised the Free Delivery Scheme, alleging that it effectively forces marketers to use Dangote’s transport fleet at commercial rates.
In response, Dangote Refinery defended the scheme, stating it is designed to stabilise supply and lower distribution costs, while accusing some marketers of seeking unsustainable subsidies and engaging in product diversion.
